An Honest Review of Enterprise Rent-A-Car

Oct 21, 2023 By Triston Martin

Enterprise Rent-A-Car is America's largest car rental company, based in Clayton, Missouri. It was founded in 1957. Rent-A-Car's sister companies, National Car Rental, and Alamo Rent-A-Car were also authorities in the business until Enterprise acquired them in 2007.

The company provides car rental services to individuals who need a replacement car because theirs was either involved in an accident, stolen, is being repaired, or for short leisure trips. It also provides taxi services from 419 airport locations.

To rent a car using Enterprise's Rent-A-Car, you will need to fulfill the following:

  • Renters need to be 25 years old and above. If you are under 25, you will pay a young driver's fee.
  • Photo ID, such as a driver's license or passport.
  • Credit or debit card payment details.

A bevy of options

Customers have availed the option of selecting their preferred car of choice, from economy cars to exotic luxury vehicles. Other options include:

SUVs: This option provides more seating capacity, power, and space for luggage. You may select from compact, midsize, standard, full-size, luxury, standard elite, premium crossover, full-size luxury, and premium SUVs. Some vehicles include Range Rover Sport, Chevy Suburban, Audi Q3, and Nissan Rogue.

Trucks: Trucks provide more power and durability for trips. If the truck's purpose is for towing, you will need to pay a bit more to cover these costs. The options here are dual: standard pickup and ½ ton pickup. Both options are automatic and seat about four people with much space for luggage.

Vans: This option joins the benefits of SUVs and trucks by providing more room for people and luggage. Their vans can seat about 7 to 15 passengers and between 2 and 5 bags. You can choose whichever van best suits your needs and book it online.

Luxury cars: Whether you are looking for technology, comfort, or a mixture of both, Rent-A-Car has you covered. The classes here are limitless, from full-size elite, standard elite, premium special, midsize luxury sedan, premium, luxury, full-size luxury sedan, electric luxury sedan, luxury performance sport, luxury SUV, standard elite SUV, premium crossover, full-size luxury SUV, premium SUV, to premium elite SUV. Some cars include BMWs, Mercedes-Benz, Chrysler, Tesla, Porsche, Jaguar, Audi, and Cadillac.

Commute with Enterprise

Commute with Enterprise, formerly known as RideShare by Enterprise, is a carpooling option that allows multiple passengers to join their journey into one. It saves on fuel consumption and general transport costs. Enterprise has its spin on carpooling using its Rent-A-Car vehicles.

They connect individuals who live close to each other and provide an SUV whose model is recent. They then drive to work together, thus saving as much as $500 a month, which could have been spent on fuel usage, insurance premiums, and general wear-and-tear.

Enterprise commuters could reduce carbon emissions by 1.1 billion pounds in 2021 alone. This goes to show the positive impact ride-sharing has on the environment.

With vehicles fitted with leather seats and WiFi connection, passengers can enjoy their travels, catch up on emails and news feeds, and chat with fellow passengers.

Enterprise Rent-A-Car is used by the NCAA, UEFA Europa League, and NHL.

Customer service

First and foremost, Rent-A-Car has a dedicated page where possible FAQs are listed. Your question is probably featured somewhere on that list. It provides information on renting requirements and people living with disabilities to authorized driving areas.

Rent-A-Car is beloved by most customers because it is:

  • Accessible from almost every part of the U.S., with over 5,500 locations.
  • Cheaper optional extra fees, such as child seats.

It also has a membership program called the Enterprise Plus Program that allows anyone to join for free. The more one rents, the more points one gets. These points can then be used to redeem free car rentals. The tiers are Silver, Gold, and Platinum.

Enterprise ranks the highest in customer satisfaction, according to J.D. Power. It has a rating of 861, with a nationwide following of 852 and Alamo at 837. The information was drawn from passengers who needed a car from the airport to their residences between August 2020 and August 2021.

Enterprise has a commitment called the Complete Clean Pledge to ensure safety is maximized for its clients and employees. Cars will come equipped with Clorox disinfecting wipes to sanitize surfaces or clean their hands. Cleanliness was enhanced as a measure against COVID-19.

Offers and discounts

Enterprise provides periodic offers, such as free single upgrades during certain promotional periods. For instance, between 15th October 2022 and 30th November 2022, clients could upgrade from any of these classes to the one directly above it; Economy, Compact, Intermediate, Midsize and Standard. If you select Compact, an Intermediate car will pick you up.

Customers also get military, veteran, and government discounts. Enterprise's founder, Jack Taylor, once served in the military. The name of the WWII aircraft carrier that he served on was called 'the USS Enterprise.' Therefore, it is no surprise that the company pays extra attention to individuals who do the U.S. No membership is required, but basic requirements such as a valid driving license will be required. However, at pickup, verification may be requested.

Corporate values

Enterprise's corporate values are impressive. It has committed $60 million to help fight hunger. It has also pledged to plant more than 50 million trees in 50 years. The company hails its humble roots as its incentive to work harder to give back to society.

Its website claims, 'It all started with seven cars and a hunch.' Its founder, Jack Taylor, was from the Navy; hence, he imparted hard work and diligence values to the early staff. Since then, it has become a household name in the car rental business.

Some of the endeavors that Enterprise's employees partake in to strengthen the company's core values include:

  • Supporting local food banks
  • Cleaning up parks
  • Volunteer services
  • Helping communities grow back after natural disasters.

In our honest opinion, you rarely find a company with constant and consistent positive reviews, such as Enterprise Rent-A-Car. From both employees and clients, the feedback is always positive. Try its services today, and tell us what you think.

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